Case Study: crowdy.ai achieves 40% lower churn with Demodesk

https://demodesk.com/blog/case-studies/crowdyai

Crowdy.ai, a SaaS platform that helps businesses increase conversions through social proof, needed a better way to onboard users and explain its many features. With a small team and a complex product, the customer struggled to show new signups which tools to use and how to get value from the app, while also handling demos without dedicated support staff. Demodesk helped Crowdy address these onboarding and support challenges.

Using Demodesk’s personalized demo videos and virtual display, Crowdy.ai created tailored one-on-one onboarding experiences while keeping internal screens and notifications hidden during calls. The result was a 40% decrease in monthly churn and a 54% increase in activation rate, as more users quickly understood how to use the product. Crowdy.ai credited Demodesk with making product demos and customer onboarding far more effective.

Crowdy

Carsten Schaefer

Founder & Lead Developer