Case Study: Building Radar achieves higher retention with Demodesk

How Building Radar Uses Demodesk as Customer Onboarding Software

Building Radar, a provider of high-quality lead data services for the construction industry, needed a better way to onboard customers to its highly customizable platform. Their existing screen-sharing tools and video-based training were too rigid, uninteractive, and difficult to keep up to date, making it hard to deliver personalized onboarding and fully address enterprise customers’ needs.

Demodesk provided Building Radar with collaborative, web-based customer onboarding software that lets account managers and customers work together directly inside the customer’s account, while also protecting sensitive information through a virtual shared display. With Demodesk, Building Radar improved onboarding effectiveness and increased customer retention by 20% and usage intensity by 17%.

Building Radar

Laurenz Kalthoff

Head of Customer Success