Case Study: Chain Reaction Cycles boosts order picking efficiency with Dematic voice picking solution

Voice Picking Solution Creates a Positive Logistics Chain Reaction

Chain Reaction Cycles, a family-owned online retailer of bicycles and accessories, needed to improve its order fulfillment system to accommodate future growth. After researching options, the company partnered with vendor Dematic to explore and ultimately implement a voice-directed picking solution for its warehouse operations.

Dematic implemented a two-phase logistics solution, beginning with a voice picking system and pack stations to streamline order fulfillment. A second phase added receiving, stock management, and replenishment modules, along with new packing conveyors. This Dematic system resulted in order picking efficiency improving by up to 50%, provided real-time visibility of orders, and significantly reduced training time for new staff.

Chain Reaction Cycles

Barry Dunn

Operations Manager