Case Study: a major retailer of imported home furnishings and decor achieves scalable e-fulfillment and faster, more accurate picking with Dematic

Scalable e-Fulfillment Solution Accommodates Peaks & Future Growth

A major retailer of imported home furnishings and decor was facing challenges supporting its rapidly growing e-commerce business, which represented approximately 20% of its revenue. Previously processing all online orders from a retail store fulfillment center, the retailer required a new, dedicated e-fulfillment center to improve productivity, support future growth, and ensure high order accuracy. It engaged Dematic to develop a scalable solution.

Dematic implemented an integrated fulfillment system centered around its performance-optimizing Warehouse Control System (WCS) software. The solution featured voice-directed picking across eight zones, an order consolidation process, and automated packing and shipping stations. This resulted in a 50% improvement in order accuracy, a 20% increase in operator productivity, and lower shipping costs. The scalable system accommodates up to 15,000 orders per day, allowing the retailer to efficiently handle seasonal peaks and future growth.