Case Study: Tropical Cheese achieves faster, more accurate direct-to-store delivery with Dematic voice-directed case picking

Case Pick System Assembles Orders by Delivery Route

Tropical Cheese, a New Jersey-based producer of Latino dairy products, faced significant challenges in its direct-to-store delivery operation. Their manual, paper-based case picking process led to congestion, ergonomic issues for workers, low order accuracy, and a lack of visibility for supervisors. This outdated method was struggling to handle the company's growth, creating a need for a major process improvement. To address this, they turned to Dematic for a solution.

Dematic implemented a software-directed order fulfillment system centered around voice-directed wearable computers and a conveyor network. This solution automated case picking and sorting, guiding operators with verbal instructions and validating each pick with scans to ensure accuracy. The Dematic system resulted in an 80% increase in productivity, with pick rates reaching 300 cases per hour, and improved order accuracy to over 99%. The solution also enhanced worker safety, eliminated aisle congestion, and provided real-time visibility into operations, all while being scalable to accommodate future growth.

Tropical Cheese