Case Study: The Business Barbershop boosts reviews and inbound leads with DemandHub

The Business Barbershop Stands Out in a Competitive Market with Text Messaging

The Business Barbershop, a men's grooming lounge in Toronto, faced the challenge of making customer communication and appointment booking easier in a competitive market. Owner Kim D'Andrade wanted to move away from phone calls and online forms to meet customer preferences for texting, while also finding a simpler way to gather reviews and improve online visibility. She turned to DemandHub for a solution.

DemandHub provided its Messenger, Reviews, and Web Chat tools, enabling two-way texting from a business number, automated review requests, and live website chat. This solution led to significant results: over 550 SMS conversations in four months, a Google rating increase from 4.6 to 4.8 stars, and 112 new reviews in that period—a 93% increase. DemandHub also helped generate over 1,100 inbound leads via Web Chat, streamlining appointment booking and customer interaction.

The Business

Kim D'Andrade

Owner and Operator