Case Study: Tamiami Auto Group increases online reviews with DemandHub

Tamiami Auto Group Increases Reviews 155% to Stand Out from the Competition

Tamiami Auto Group, a multi-dealership automotive group, faced the challenge of standing out in a competitive market with an insufficient number of online reviews. Their previous manual process of emailing customers for reviews was not effective, putting them at a disadvantage against competitors who had a larger quantity of reviews. They turned to DemandHub and its Reviews service to address this critical first impression with potential customers.

The solution from DemandHub involved replacing manual emails with automated text messages sent to customers after their service, containing a direct link to leave a Google review. This efficient process led to a 155% increase in online reviews in just seven months, with over 5,600 new reviews acquired across their two locations. Their average star rating also rose significantly, from 4.0 to 4.6 stars. This measurable improvement in their online reputation directly contributed to increased web traffic and helped them better compete both online and in person.

Tamiami Auto Group

Joy Zellers-Rautenkranz

Manager