Case Study: Honda Suzuki of Sanford Builds Trust with Reviews Using DemandHub

Honda Suzuki of Sanford Builds Customer Trust with 152% Increase in Reviews

Honda Suzuki of Sanford, a motorcycle and powersports dealership, was struggling to generate online reviews despite operating in a competitive market. They noticed their competitors had significantly more reviews, which was detrimental to their own online reputation. The dealership began using DemandHub's review generation service to address this challenge and make it easier for customers to leave feedback.

DemandHub provided an automated solution, sending text messages to customers with direct links to review sites, making the process quick and intuitive. This resulted in a dramatic 152% increase in reviews, bringing their total to 504, and their star rating improved from 4.5 to 4.8. The vendor's tools also helped the dealership build greater customer trust, with clients specifically mentioning the positive reviews as a key reason for traveling from out of state to make a purchase.

Honda Suzuki of Sanford

Clifford Barker

Co-owner and Manager