Case Study: High Touch Moving boosts online credibility and inbound leads with DemandHub

High Touch Moving Builds Trust with Customers By Increasing Online Reviews

High Touch Moving, a New York-based moving company, faced the challenge of building online trust and visibility in a highly competitive market. To stand out, owner Golan Mordechai knew he needed a more effective system to generate positive customer reviews, as his previous in-house text method was time-consuming and ineffective. He turned to DemandHub to use its Reviews, Web Chat, and Messenger services to improve the company's credibility and Google ranking.

DemandHub provided a seamless solution for collecting customer feedback, including a feature for customers without Google accounts to leave reviews. This resulted in High Touch Moving gaining over 140 new Google reviews in just four months, an 8.3x increase in monthly reviews. The integrated Web Chat tool also generated 66 inbound leads over the same period, allowing the company to capitalize on customer interest immediately. The vendor's tools helped High Touch Moving build a solid online reputation and significantly increase its volume of customer reviews.

High Touch Moving

Golan Mordechai

Owner