Case Study: Etobicoke Optometric Centre and Liberty Village Eye Care boost reviews and patient engagement with DemandHub

Etobicoke Optometric Centre and Liberty Village Eye Care Increase Traffic By Building Long-Term Patient Relationships

Etobicoke Optometric Centre and Liberty Village Eye Care, two optometry clinics, faced challenges in connecting with patients using traditional phone and email. Callers rarely picked up, and emails were often lost, making appointment booking inefficient and causing them to lose potential patients to competitors. They turned to DemandHub to modernize patient communication.

By implementing DemandHub's Web Chat, Messenger, and Reviews tools, the clinics enabled immediate text-based communication, leading to faster appointment bookings and stronger patient relationships. The measurable results for DemandHub included over 6,300 text conversations across two locations, a 160% increase in reviews for one clinic and a 93% increase for the other, and significant improvements in their Google star ratings.

Etobicoke Optometric Centre and Liberty Village Eye Care

Angelita de Guzman

Manager