Case Study: Brush Dentists lowers patient acquisition costs with DemandHub

Brush Dentists Lowers Patient Acquisition Costs By Increasing Online Reviews

Brush Dentists, a dental organization with multiple locations in the Greater Toronto Area, faced the challenge of operating in a competitive market and acquiring new patients. Despite careful marketing, they found that potential patients heavily relied on online reviews, a area where their newly acquired practices were inconsistent. They needed an automated solution from a vendor like DemandHub to streamline the process of gathering reviews and build trust.

They implemented DemandHub's suite of tools, including Reviews, Web Chat, and Messenger. This allowed them to automatically request reviews via text after appointments, engage with website leads via chat, and confirm appointments via messaging. The results for Brush Dentists were significant: they gained 896 new 5-star reviews over 12 months, saw a 1,117% increase in reviews, and now acquire 170 new patients per month from organic search, substantially lowering their patient acquisition cost. DemandHub provided the online consistency and visibility critical for their expansion.

Brush Dentists

Chandan Advani

Owner