Case Study: WTS International boosts spa revenue and engagement with Demandforce

How two spas grew their business with WTS International and Demandforce

WTS International, a world leader in spa consulting and management, sought a comprehensive and user-friendly marketing solution for its spa clients. Their challenge was to find an all-in-one platform that could handle automated appointment communications, promotional emails, and client retention efforts efficiently. They partnered with the vendor Demandforce to implement its automated marketing and communication service.

Demandforce provided a solution that automated appointment reminders, confirmations, and review collection. It also enabled targeted email campaigns and two-way texting. The results were significant; one spa location saw a 22% revenue increase and a 150% growth in online reviews, while another saw a 26% higher email open rate. WTS International found Demandforce to be a flexible and highly effective tool for driving client engagement and business growth.

WTS International

Mary Simpkins

Director of Marketing