Case Study: Premium chocolatier TCHO achieves 4x fewer stockouts, 63% lower finished‑goods days of supply, 50% higher production and 20% improved OTIF with DemandCaster

TCHO Achieves Sweet Planning Success with DemandCaster

TCHO, a Berkeley-based maker of premium chocolates, was struggling with frequent stockouts, customer service risks, expiring inventory, and a planning tool that lacked automated MRP and only offered one-way NetSuite integration. To close those gaps and enable more proactive decision-making, TCHO implemented DemandCaster supply chain planning software.

DemandCaster delivered two-way NetSuite integration, full MRP capability, improved forecasting and visibility, and streamlined work-order execution so TCHO could plan proactively and optimize fulfillment of master-case vs. individual-unit orders. Using DemandCaster, TCHO improved OTIF/on-time shipments by nearly 20%, increased production by more than 50% while maintaining/exceeding a 98.5% service level, reduced critical out-of-stock items fourfold, and cut finished-goods days of supply by 63%.

TCHO

Janet Poeschl

Senior Vice President, Supply Chain and Innovation