Case Study: Tepperman's achieves higher customer satisfaction and SKU fill rates with Demand Solutions

Tepperman's - Customer Case Study

Tepperman’s, a third-generation furniture, appliance and electronics retailer in Ontario, faced unreliable ordering, uneven DC inventory and low SKU fill rates because replenishment was done with Excel spreadsheets and run through marketing rather than a dedicated supply chain function. To improve forecasting and inventory management, Tepperman’s engaged Demand Solutions and deployed its planning software, including Forecast Management, ABC Analysis and performance analysis reporting.

Demand Solutions helped Tepperman’s centralize replenishment under a dedicated supply chain team, use ABC Analysis to prioritize fast-moving SKUs, enter promotion forecasts into Forecast Management, and monitor planner bias with performance reports. The result, credited to Demand Solutions, was higher SKU fill rates, steadier inventory flows, measurable bias tracking over 13 months and steadily increased customer satisfaction and inventory efficiency.

Tepperman's

Masoud Negad

Vice President of Operations and Supply Chain