Case Study: Encompass Group achieves 5% higher global fill rates and 10% inventory reduction with Demand Solutions

Scrubbing the Complexity out of the Forecast

Encompass Group, a manufacturer and marketer of reusable textiles, professional apparel, therapeutic support surfaces and disposable medical products, was struggling with rising lead times (as long as 150 days) and an outdated AS/400 averaging forecast that hurt service levels. To improve forecast accuracy and protect customer service, Encompass Group turned to Demand Solutions and its forecasting module to meet both immediate and long-term planning needs.

Demand Solutions implemented the forecasting module in under 30 days, delivering a return on investment in five months; within a year Encompass Group reported a 5% increase in global fill rates, a 10% reduction in inventory and a 20% increase in inventory turns. Demand Solutions also enabled better supplier collaboration via MRP uploads and supported SAP and S&OP integration, helping the company improve service to hospitals, laundries, long‑term care and retail customers.

Encompass Group

Barry Hiet

Senior Director of Inventory Planning