Case Study: ROi (Mercy health system) achieves 99.4% fill rate and lower inventory costs with Demand Solutions Forecast Management & Requirements Planning

ROI - Customer Case Study

ROI, Mercy’s centralized supply‑chain organization, faced the dual challenge of keeping critical surgical and clinical supplies reliably available for patients while minimizing inventory investment and coping with vendor shortages and seasonal demand swings. To meet this need, ROI implemented Demand Solutions’ Forecast Management (FM) and Requirements Planning (RP) applications to improve demand visibility and planning.

Using Demand Solutions FM and RP, ROI runs algorithmic forecasts with human adjustments, explodes bills of material for kit components, consolidates orders to maximize truckloads, and shares forecasts with suppliers. The result: ROI manages more than 4,000 items shipped to 3,500 locations with a 99.4% fill rate, expanded forecasting volume without significantly increasing staff (one employee spends ~60% of his time on planning), attracted new customers, and tightened inventory levels while reducing stockouts.

ROI

Ron Pittman

Roi Manager of Inventory Management