Case Study: Hagen achieves 70% improvement in service levels with Demand Solutions Forecast Management

Hagen Finds New Breed of Success

Hagen, the international pet food and products company, faced supply-chain and forecasting problems at its French subsidiary: teams were using Excel, which didn’t account for seasonality, safety stock or integrate with the company’s Tecsys Elite Series system, even though they must plan 6–8 months ahead for suppliers in the Far East and handle about 600 containers a year. To fix this, Hagen France implemented Demand Solutions Forecast Management.

Demand Solutions deployed Forecast Management in 30 days with local consulting and Hagen’s IT support and provided training; the software now runs a single monthly update, incorporates growth and seasonal factors, and links to Tecsys, reducing emergency shipments. As a result, Demand Solutions helped Hagen improve service levels by 70%, streamline forecasting with minimal manual effort, and better align inventory to demand despite a 20% annual catalog turnover.

Hagen

Damien Bordere

Purchase Manager