Case Study: Grainger achieves 5–10% higher customer service levels and 20% fewer emergency transfers with Demand Solutions DS1

Grainger Boosts Service Levels in Colombian Operations

Grainger, North America’s leading broad-line MRO supplier, expanded into Colombia and faced rapid growth across six branches and distribution centers while relying on manual, spreadsheet-driven planning and purchasing. To scale processes, improve forecasting, and integrate its supply chain, Grainger evaluated several options and selected Demand Solutions’ DS1 planning and Forecast Management solution.

Demand Solutions implemented DS1 (with a consulting partner), configuring the system quickly and using Grainger’s ERP data to drive forecasting and purchasing; Grainger generated its first purchase order four months after kickoff. With 12 users managing forecasts for 50,000 items, Demand Solutions DS1 has helped Grainger raise customer service levels by 5–10 percentage points, cut emergency transfers by 20% (with a 30% reduction expected long-term), enable weekly item reviews, and establish appropriate safety-stock levels.

Grainger

Mauricio Ganem

General Manager