Case Study: Encompass Group achieves 25% inventory reduction and 98.74% on-time delivery with Demand Solutions

Continuous Improvement Encompass Group Keeps Building on Success with Demand Solutions

Encompass Group, a global manufacturer of reusable textiles, professional apparel and medical disposables, faced increasingly complex supply chains and long lead times while relying on legacy AS/400 forecasts and manual spreadsheet adjustments. To move beyond rearview‑mirror forecasting and drive continuous improvement, Encompass Group implemented Demand Solutions Forecast Management in 30 days.

Using Demand Solutions as its central forecasting and planning repository and applying Lean Daily Management through Project 17, Encompass Group shifted replenishment to more frequent (weekly/JIT) orders, held monthly SIOP reviews, and tracked lost sales and root causes in the system. Demand Solutions helped deliver measurable gains: an initial 10% inventory reduction, 20% increase in inventory turns, 5% lift in global fill rates and ROI in five months; Project 17 achieved a 25% inventory reduction over 17 months while maintaining 95% fill rates, and the company met a major uniform contract with 98.74% on‑time delivery.

Encompass Group

Barry Hiet

Senior Director of Inventory Planning