Case Study: Ergotron boosts global customer service visibility and case handling with Demand Chain Systems

Ergotron boosts case capture 1000% with Demand Chain Systems

Ergotron, a global manufacturer of digital display mounting and mobility products, faced a challenge with customer data locked in disparate systems and ad-hoc processes, preventing visibility. Demand Chain Systems assessed their Salesforce environment and crafted a solution to address these integration and data silo issues.

Demand Chain Systems deployed Salesforce Lightning Service Cloud, integrating multiple systems and establishing a master data process over 14 months. The results were significant, with recorded customer service cases increasing from 50-100 to 600-800 per day, a more than 1000% increase with the same staff. This solution provided Ergotron with critical customer metrics and enabled better collaboration across over 500 global users and 5000+ partners.

Ergotron