Case Study: a large midwest bank reduces RDC costs and support calls with Deluxe’s EC9600i network scanners

A bank's RDC hardware strategy that pleases everyone

Deluxe helped Remote Deposit Capture (RDC), a large Midwest bank’s RDC program, address rising costs and customer experience issues tied to its legacy USB-based scanners. The bank needed a way to reduce implementation time, lower technical support burden, and improve onboarding for its desktop and mobile RDC customers.

Deluxe implemented RDM EC9600i series network check scanners, giving the bank a driverless, easier-to-support hardware platform. The change cut RDC-related support calls by more than 50% within six months, reduced installation and training time, improved customer satisfaction, and helped the bank better support thin-client, Mac, and shared-user environments.

Remote Deposit Capture (RDC)

Leo Tintinalli

Senior Manager, Product Management