Case Study: Reynolds, Smith & Hills achieves integrated financial and CRM efficiency with Deltek Vision

Reynolds, Smith & Hills - Customer Case Study

Reynolds, Smith & Hills (RS&H) is a 70‑year‑old architecture and engineering firm with about 850 employees across 37 offices that provides design, planning and construction services for industries like aviation, defense, health and transportation. RS&H had relied on a 30‑year‑old BST system that required costly customizations and lacked integrated CRM capabilities, so the firm needed a single, flexible solution to combine financial management and client relationship functions.

RS&H selected Deltek Vision for its ease of use, out‑of‑the‑box reporting and integrated CRM, eliminating the need for expensive custom coding. Vision enabled broader user access, mobile timesheets and real‑time cost visibility, improved opportunity tracking and proposal automation, and streamlined processes—resulting in higher productivity, better client coordination and a more efficient, scalable way to win and manage business.

Reynolds, Smith & Hills

Ken Jacobson

Executive Vice President, Chief Financial Officer and General Counsel