Case Study: Nestle Toll House Café by Chip achieves faster hiring and consistent franchise training with Deltek

Nestle Toll House Café by Chip - Customer Case Study

Nestle Toll House Café by Chip, founded by Ziad Dalal in Dallas in 2000, expanded rapidly into a national franchise known for desserts in malls and shopping centers. That growth exposed operational pains: franchise owners and managers were overloaded with manual recruiting, slow onboarding and inconsistent training, which hurt productivity and made it hard to hire and retain quality staff amid high turnover.

To solve this, Nestle Toll House implemented HRsmart’s Professional Edition in 2007, giving stores 24/7 access to applicants, a branded careers page, automated onboarding and a centralized e-learning library for job-specific training and quick promotion rollouts. The platform reduced onboarding time, improved employee confidence and referrals, helped maintain brand consistency across locations, and supported continued growth (40 new franchise agreements in 2013 and 145 stores today) with reported ROI improvements.

Nestle Toll House Cafe by Chip

Ziad Dalal

CEO