Case Study: California Insurance Guarantee Association (CIGA) achieves 100% claims reconciliation within 45 days with Delphix

CIGA Meets Its Corporate Charter To Reconcile 100% Of Claims Within 45 Days And Improve Developer Productivity

The California Insurance Guarantee Association (CIGA) protects California policyholders by taking over claims from insolvent insurers and is chartered to reconcile 100% of claims within 45 days. Rapid growth in payouts and a deluge of disparate claims data between 2004 and 2011 strained operations: DBAs spent up to 75% of their time on database refreshes, hosting and privacy requirements became costly, and slow, sequential environments threatened timely claims processing.

CIGA implemented Delphix as a strategic data management platform to virtualize, provision and mask data across Guidewire ClaimCenter and other systems. The change freed 60% of DBA time (manual tasks fell from 75% to ~15%), cut storage from 12 TB to 2 TB, reduced refreshes from 24 hours to minutes, enabled automated data masking and developer self-service, delivered a 194% ROI in six months, and ensured 100% of claims are processed within 45 days.

California Insurance Guarantee Association

Feroz Merchhiya

CTO, CIGA