Case Study: Verizon Consumer achieves omnichannel customer engagement with Deloitte Digital and Salesforce

Verizon Consumer boosts omnichannel conversions with Deloitte Digital

Verizon Consumer, a major communication technology company, faced the challenge of abandoned customer engagements across its many digital channels. They partnered with Deloitte Digital to implement a Salesforce lead management solution, aiming to create a more personalized and holistic omnichannel customer experience.

Working with Deloitte Digital on the Salesforce implementation, Verizon established an omnichannel platform that helps employees capture and convert abandoned interactions. This resulted in more personalized experiences that can lead to higher conversion rates and greater revenue per transaction. The solution was so successful that Verizon, Deloitte Digital, and Salesforce teamed up to offer a differentiated lead management accelerator for other global communications providers.

Verizon Consumer