Case Study: Edlund achieves total visibility and tighter control with DELMIAworks (EnterpriseIQ)

Edlund Company Gains Visibility and Control with IQMS

Edlund Company, a more than 80-year-old maker of stainless-steel foodservice equipment with ISO, NSF and USDA certifications, needed better visibility and tighter control across manufacturing and customer service. Its legacy MRP system was not web-enabled and lacked CRM, EDI and RMA capabilities, limiting data access, slowing communication, and making compliance and growth in repair services difficult.

Edlund implemented EnterpriseIQ from IQMS, a single-source, web-enabled ERP with integrated CRM, EDI and RMA modules, eliminating double entry and unifying data across departments. The solution sped customer service and EDI order processing (notably for large customers like Sysco), streamlined repair workflows with faster RMA handling, reduced administrative costs, improved efficiencies and quality control, and delivered measurable gains in visibility, control and customer satisfaction while positioning the company for future web-enabled growth.

Edlund

Brian Cavanagh

Director of Operations