Case Study: Custom Profile achieves 99.99%+ on-time delivery and zero shipping errors with DELMIAworks (EnterpriseIQ)

Custom Profile’s Success With Comprehensive Erp Software

Custom Profile, a Michigan-based profile extruder that has grown to 150+ employees and two plants, faced operational pain from four disparate systems (homegrown software, Access, QuickBooks and Excel) that caused frequent crashes, duplicate data entry, slow order response and shipping inaccuracies. Needing configurable BOMs, higher transaction capacity and a single integrated platform to support growth, the company selected EnterpriseIQ after a thorough evaluation.

In a five-month rollout, EnterpriseIQ’s core ERP—including MRP/scheduling, Capable-to-Promise, EDI, WMS and RealTime production monitoring—streamlined order flow, eliminated redundant entry and provided real-time visibility. Outcomes included 99.99%+ on-time delivery with three years of zero shipping errors, a 55% reduction in scrap (saving over $100K/year), roughly $35K annual savings from EDI, faster quoting and same-day shipping capability, and reduced labor—delivering scalable, continuous improvement.

Custom Profile

Richard Sweers

Director of Operations