Case Study: Accessible Technologies, Inc. achieves superior customer service and production efficiency with DELMIAworks

Accessible Technologies, Inc. Supercharges Customer Service with IQMS ERP Software

Accessible Technologies, Inc. (ATI), maker of ProCharger supercharger systems, faced growing complexity from a high part-number-to-sales ratio, dual distribution channels (dealer and direct), seasonal demand peaks and many configurable product options. Relying on three separate, non-integrated systems for ERP, sales/marketing and shipping slowed production, hindered customer service and made accurate, real-time reporting nearly impossible.

ATI implemented IQMS EnterpriseIQ (with IQAlert, EnterpriseIQ CRM and Wireless Warehouse Management) to unify production, inventory, order configuration and customer service. The integrated system delivered flexible order configuration, visual scheduling, barcode scanning and real-time reporting—resulting in higher manufacturing productivity and gross margins, product availability improvements of up to 50%, on-time shipments, reduced call volume, no machine-shop overtime, better product quality and faster internal and customer communication.

Accessible Technologies, Inc.

Ken Jones

Chief Executive Officer