Case Study: Shubert Ticketing achieves seamless patron communication with Delivra

Shubert - Customer Case Study

Shubert Ticketing, part of the Shubert Organization, needed a better way to keep Broadway audiences informed before, during, and after the pandemic. Using Delivra’s email marketing platform, the team managed show updates, health and safety notices, and personalized promotions while supporting a seamless ticketing experience for millions of theatre fans.

Delivra helped Shubert Ticketing use segmentation, automation, and admin role permissions to streamline communication and protect data. The company created targeted vaccine-related alerts, automated pre-show email journeys, and set up individual access controls for its 17 theatres, enabling high-touch service for over 6.5 million attendees a year without a large team.

Shubert Ticketing

Wright

Shubert Ticketing