Case Study: Wentworth-Douglass Hospital secures privileged accounts and reduces admin effort with Delinea (Thycotic Secret Server)

Wentworth-Douglass Hospital Chooses Thycotic Secret Server to Secure Privileged Account Passwords

Wentworth-Douglass Hospital, a large acute-care provider serving New Hampshire and southern Maine, needed a better way to protect privileged account passwords as it grew. With healthcare attacks rising and a manual password process no longer sufficient, the hospital’s IT team sought a privileged account management (PAM) solution to tighten controls, ensure HIPAA compliance, and reduce the risk of unauthorized access to sensitive systems.

Networking manager Scott Heffner selected Thycotic Secret Server after a proof of concept; its double-encryption, checkout-approval workflow, automatic password rotation and full audit trails met the hospital’s requirements. Deployment was swift—starting with a test admin group and expanding to core departments—and the solution now vaults access for 100+ endpoints, cuts maintenance time, centralizes password control, provides strong randomized credentials, and delivers clear auditing and compliance benefits.

Wentworth-Douglass Hospital

Scott Heffner

Networking Operations and Telecommunications Manager