Case Study: VIVA achieves PCI compliance and robust privileged access control with Delinea

VIVA Adopts Centrify Zero Trust Privilege Services to Strengthen Security, PCI Compliance Posture, and Apply Least Privilege

VIVA, Kuwait’s fast-growing mobile operator with over 35% market share, faced rising security and compliance pressures after government PCI requirements expanded to the telecom sector. The operator relied on an MSP for most server management, was sharing root passwords across IT, and struggled with time-consuming quarterly audits and lack of visibility into who accessed critical systems—putting online revenue (about 50% of sales) and regulatory compliance at risk.

VIVA deployed Centrify Zero Trust Privilege Services (with local partner Edraak) to centralize privileged access, eliminate shared root passwords, and monitor and record all internal and third‑party activity. The implementation delivered PCI compliance, granular role-and-policy control over MSP access, and major operational savings—server setups dropped from four hours to about five minutes each, and a planned four‑week group policy update completed in two hours—freeing the team to focus on innovation and proving clear ROI.

VIVA

Khalid Jubayer

IT Infrastructure Project Manager