Case Study: Trend Micro achieves automated service-account password rotation and reduced admin burden with Delinea Secret Server

Thycotic Secret Server automates Trend Micro Service Account password management

Trend Micro, a global cybersecurity leader with thousands of employees across more than 50 countries, faced a growing operational risk: hundreds of Active Directory service accounts were configured in multiple places (Windows services, Task Scheduler, IIS app pools) and required periodic password changes to meet security policy. Manual discovery and rotation were time-consuming, error-prone, and placed a heavy burden on local administrators.

After evaluating vendors and completing a proof of concept, Trend Micro deployed Thycotic Secret Server to discover service accounts, import them into a central repository, and automatically rotate passwords on a schedule while providing audit trails, access workflows, and session recording. The result: password management is fully automated, monthly manual effort is dramatically reduced, policy compliance and password-change predictability have improved, and application owners can focus on higher-value work.

Trend Micro

Peter Yu

Corporate IT Operation Manager