Case Study: Macmillan Cancer Support achieves secure admin, third‑party and service account access with Delinea

Secures admin, third-party, and service account access with Delinea

Macmillan Cancer Support, a major UK charity, faced weak identity and access controls: hundreds of excessive admin accounts, no multi‑factor authentication, unmanaged service accounts, and insecure third‑party access that allowed lateral movement. Head of Information Security Tim O’Neill prioritized identity management to reduce risk, improve compliance, and stop credential sprawl without expanding the IT team.

They implemented Delinea’s privileged access management to vault credentials, automate service‑account password rotation, and provide time‑limited, monitored third‑party access with MFA and “surgical” access to target systems. The result: tighter access controls, faster third‑party onboarding, eliminated VPN licenses, measurable cost and time savings, improved business continuity, and a stronger overall security posture.

Macmillan Cancer Support

Tim O’Neill

Head of Information Security