Case Study: Nine Network achieves a 50% reduction in support calls with Delinea

Nine Network Cuts Support Calls in Half with Centrify Identity Service, Mac Edition

Nine Network, one of Australia’s leading television broadcasters, needed to expand its Mac-based production environment without compromising corporate security. The IT team had to enforce Active Directory identity policies, stop users sharing passwords across machines, improve auditing and troubleshooting, and reduce frequent support calls for password resets.

They deployed Centrify Identity Service (Mac Edition) integrated with JAMF Casper to join Macs to Active Directory, use zone-based access controls and automate provisioning. The result: seamless AD-based logins, elimination of shared credentials, a drop in Mac support calls by 50%, growth from 19 to 150 Macs, and streamlined management now handled by just two people—improving security, auditing and production efficiency.

Nine Network

Derrick Meyer

Media Solutions Manager