Case Study: US-Based Managed Service Provider achieves employee efficiency and cost savings with Delinea (Thycotic Secret Server)

MSP adds employee efficiency and cost savings through Thycotic’s privileged account manager

A US-based managed service provider with 25 employees supports about 100 small and medium-sized clients with all-inclusive IT services. They struggled to track and change privileged credentials during staff turnover, enforce secure password practices, and keep technicians productive without costly site visits or time-consuming manual password resets.

The company implemented Thycotic Secret Server to centralize credentials with per-client folders and permissions, auditing/reporting, mobile access and CRM links, making password management easy to use and enforce. As a result they reduced onsite calls, sped up issue resolution, improved onboarding and daily workflow adoption, achieved measurable cost savings and strengthened their overall security posture.