Case Study: FastMed Urgent Care reduces password resets and improves HIPAA compliance with Delinea

FastMed Reduces Password Resets and Improves HIPAA Compliance with Centrify Identity Service

FastMed Urgent Care, a growing healthcare chain with over 85 clinics in Arizona and North Carolina, faced an onslaught of web-based apps and logins across clinical, administrative and vendor systems. Staff were “drowning in usernames and passwords,” often storing credentials insecurely, while a six-person IT team handled frequent password-reset requests and needed to ensure HIPAA-compliant access controls.

FastMed deployed Centrify Identity Service—integrating cloud apps and web logins with Active Directory and SAML—to provide single sign-on, centralized credential storage and role-based access. Rolled out in under two weeks, the solution now serves 1,000+ users accessing 200+ apps with one-click SSO, tightened HIPAA controls, simplified onboarding, and a drop in help-desk resets that saves the company thousands of dollars annually.

FastMed Urgent Care

Wayne Dale

Application Security Engineer