Case Study: Community IT Innovators achieves scalable, secure privileged credential management with Delinea

Community IT Innovators Manages Sensitive Client Credentials using Thycotic Secret Server

Community IT Innovators, a nonprofit‑focused MSP founded in 1993 that supports 150+ organizations and thousands of endpoints, needed a more scalable, secure way to manage clients’ privileged credentials. Their home‑grown repository couldn’t provide enterprise‑grade auditing, automated password rotation, or fine‑grained access controls as the business grew.

They implemented Thycotic Secret Server for its fast deployment, built‑in integrations, 2‑factor authentication and role‑based access. Deployed in hours, Secret Server centralized credential storage, automated password rotation, delivered granular auditing and reporting, improved technician adoption, and enabled Community IT to tighten client security while offering PAM as a value‑added service.

Community IT Innovators

Johan Hammerstrom

President & CEO