Case Study: Shiseido Company, Ltd. achieves global single sign-on for 30,000 employees and improved security with Delinea

Centrify Identity Service Enables Single Sign-on Authentication of 30,000 Worldwide Employees at Shiseido

Shiseido, Japan’s largest cosmetics company with a global workforce of 30,000, was moving to a portfolio of cloud-based applications but faced a major authentication challenge: it needed single sign-on (SSO) that would support Active Directory users in Japan and non‑AD users abroad without forcing employees to manage multiple credentials—an approach that threatened productivity, security, and increased IT overhead.

Centrify Identity Service was deployed as the keystone of Shiseido’s global authentication infrastructure, using its App Gateway to provide SSO to cloud and on‑prem apps without AD replication or VPNs. The integration with Japan’s Active Directory plus support for external users delivered immediate time savings and higher user satisfaction, reduced administrative man‑hours, and strengthened overall security.

Shiseido Company, Ltd.

Kiminori Kimura

Manager, Digital Innovation Group