Case Study: IT Services Company achieves zero-footprint infrastructure and secure SaaS team password management with Delinea Secret Server

Businesses adapt to new IT reality Striving for zero-footprint infrastructure with SaaS team password management

A New York City–based IT services company founded in 2000 supports small and mid-sized businesses (10–300 employees) by delivering cloud-first, CTO-level management and all-inclusive support. Their challenge was helping clients operate with minimal or no on-site IT staff while enforcing secure, auditable password practices and managing privileged credentials across a high-volume, distributed client base.

They adopted Thycotic Secret Server Online to centralize password management with zero deployment, full audit trails, mobile access, and clear-text export options. The SaaS solution made policy enforcement and accountability straightforward, reduced risk and administrative overhead, improved uptime and productivity, simplified staff transitions, and became one of the company’s most-used tools in enabling customers’ zero-footprint infrastructure.