Case Study: The Nestery streamlines support operations with DelightChat

How The Nestery Streamlined their Support Operations while Growing at 22X

The Nestery, a rapidly growing premium online marketplace for parenting and children's products, was using Freshdesk to manage support but found its per-agent pricing unsustainable as the team grew. They also needed a way for multiple departments and stakeholders to collaborate on customer conversations across channels without missing queries.

With DelightChat, The Nestery onboarded stakeholders from six departments onto one flat-fee platform and managed emails, Facebook, Instagram, and other support channels from a single dashboard. Using DelightChat’s Fast Reply templates for repetitive questions, they improved agent productivity and sped up responses, helping support operations scale smoothly while the business grew 22X.

The Nestery

Aparna Vasudevan

Founding Team Member