Case Study: Nestasia achieves 200% higher support efficiency with DelightChat

How Nestasia achieved a 200% increase in support efficiency with DelightChat

Nestasia, a fast-growing home decor brand, needed a better way to manage increasing customer support volume as manual handling became difficult to scale. The team struggled with repetitive questions, slow responses, and support app crashes, so they turned to DelightChat for a centralized omnichannel support inbox.

With DelightChat’s deep Shopify integration, Shopping feature, and Fast Reply templates, Nestasia was able to view order context instantly, share product details in just a couple of clicks, and respond much faster to common queries. DelightChat helped the team achieve a 200% increase in support efficiency, 3x faster response times and resolution rates, and the ability to handle around 200 unique conversations per channel per agent per day.

Nestasia

Anurag Agarwal

Co-Founder