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127 Case Studies
Case Study: Yarra Valley Water achieves customer-led price review insights with Delib Simulator
A Delib Case Study
Yarra Valley Water - Customer Case Study
Yarra Valley Water, a water corporation, needed to submit a pricing proposal to the Essential Services Commission. Their challenge was to demonstrate that their submission was directly informed by robust customer feedback. To achieve this, they worked with vendor Delib and utilized their Simulator product.
Delib implemented a Bill Simulator, which allowed customers to adjust spending across different service packages, creating an informed and realistic deliberative process. This provided Yarra Valley Water with valuable insights into customer priorities. The initiative was described by the company as one of the most comprehensive customer engagement projects in the Australian water industry, successfully creating a platform to understand and respond to customer needs and expectations.
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