Case Study: Warwickshire County Council improves community engagement with Delib's Citizen Space

Warwickshire County Council boosts consultation with Delib and 1,200 survey responses

Warwickshire County Council, a UK local authority, needed to move beyond statutory consultations to gain a nuanced understanding of its residents' wants and needs through regular community engagement. Their challenge was to effectively reach a diverse and spread-out population to inform their Council Plan. They used Delib's Citizen Space as their online engagement hub to address this.

Delib's solution enabled the council to run a high-level engagement survey that successfully gathered feedback from over 1,200 residents. Using the platform's 'We Asked, You Said, We Did' feature, Delib helped Warwickshire promptly close the feedback loop, fostering trust and ensuring residents knew their voices mattered. This resulted in one of the council's largest response rates for a general survey and directly informed a final plan that accurately reflected community priorities.

Warwickshire County Council