Case Study: Transport for London reaches more service users with Citizen Space by Delib

Transport for London reaches 37,000 responses with Delib

Transport for London (TfL) needed a tool to open its consultations to the general public and improve its internal processes for managing them. The organization consulted on a wide variety of topics, from major infrastructure projects to local transport schedules. They selected Citizen Space from Delib as their public consultation platform to meet this challenge.

Delib's cloud-based Citizen Space platform allowed TfL to manage, publicise, and archive all consultation activity in one intuitive system. This solution enabled TfL to run scalable consultations and achieve significant results, including their largest-ever consultation response at the time, with over 37,000 responses received for a proposal on London buses. The platform transformed their engagement, allowing them to reach more service users than ever before.

Transport For London (TfL)