Case Study: Transport for London manages high-volume rail consultations with Delib’s Citizen Space

Transport for London - Customer Case Study

Transport for London, a major UK transport authority, faced the challenge of managing complex public consultations for its high-profile and contentious Crossrail 2 rail project. They required a robust digital solution to handle immense public input on the multi-billion pound scheme. To achieve this, they turned to vendor Delib and utilized their Citizen Space platform for all digital consultations.

Delib implemented its Citizen Space product to facilitate multiple large-scale surveys over several years. The solution successfully handled intense activity, with individual consultations receiving over 20,000 responses. The vendor's support team was instrumental in ensuring the platform's stability under such heavy demand. A Head of Consultation at Transport for London noted that Delib were a delight to work with and provided huge help in managing the high response rates.

Transport for London