Case Study: The Scottish Government achieves transparent, high-volume public consultation with Delib’s Citizen Space

The Scottish Government receives 23,569 responses with Delib's Citizen Space

The Scottish Government faced the challenge of consulting citizens on the details of Scotland's independence referendum, a process of immense scale and significance. They required a robust platform from vendor Delib that could handle very high response rates, integrate across digital channels, manage complex documents, and ensure both accessibility and transparency.

Delib implemented its Citizen Space platform, which was set up in just two days. The solution managed the high volume of responses and provided the necessary redaction and publishing tools. The results were highly successful, with 23,569 digital responses received compared to just 725 by post or email. The analysis of these responses directly shaped key government proposals, including Saturday voting and extending the vote to 16 and 17 year olds.

The Scottish Government