Case Study: The Highland Council gathers staff ideas across dispersed locations with Delib Dialogue

The Highland Council gathers 200+ ideas in less than a month with Delib

The Highland Council, one of Europe's largest local authorities by area, faced the challenge of collecting diverse staff feedback to improve commerciality and efficiency. With a significant number of employees working remotely across a vast geographic region, traditional face-to-face engagement and physical suggestion boxes were ineffective. To overcome this, the council turned to vendor Delib and used their product, Dialogue.

Using Delib's Dialogue platform, the council opened up online challenges for staff to submit ideas. This approach generated over 200 ideas, 300 comments, and 1,000 ratings in under a month, successfully engaging remote workers. The solution had an immediate measurable impact, with one suggested idea—removing superfluous paper towels—being quickly implemented to save the council money.

The Highland Council