Case Study: The General Optical Council improves accessible, transparent consultations with Delib's Citizen Space

The General Optical Council gathers nearly 1,000 responses with Delib

The General Optical Council, a UK regulatory body, sought to transform its consultation process to better uphold its principles of openness and accountability. A key challenge was ensuring its online consultations were fully accessible to all stakeholders, including those with visual impairments or other disabilities. To address this, they turned to vendor Delib and its Citizen Space platform.

Delib implemented its Citizen Space platform, which provided the required in-built accessibility features like screen reader integration and tools for transparency such as public response publishing. For their 'Fit for the Future' consultation, this solution enabled the collection of nearly a thousand stakeholder responses, which directly informed the Council's decision-making. Delib's platform allowed the organization to clearly demonstrate the impact of this input through its transparency features, successfully meeting its goals of accountability and accessibility.

The General Optical Council