Case Study: Thames Water improves customer-informed business planning with Delib’s Citizen Space

Thames Water - Customer Case Study

Thames Water, a major UK water utility, needed to gather extensive customer feedback to inform the development of its crucial five-year strategic business plan. To address this challenge, they partnered with Delib and adopted their Citizen Space platform to facilitate large-scale digital consultations.

By implementing Delib's Citizen Space, Thames Water gained a streamlined solution to create, manage, and analyze extensive online consultations, effectively engaging tens of thousands of respondents. This allowed them to directly revise their strategic plan based on customer input, ensuring their final decisions were accurately informed by the needs of their nine million customers.

Thames Water