Case Study: Stockport Clinical Commissioning Group improves patient engagement with Delib's Citizen Space

Stockport Clinical Commissioning Group - Customer Case Study

Stockport Clinical Commissioning Group (CCG) faced the challenge of conducting costly and inaccessible patient engagement through traditional paper surveys. They needed to improve their online consultation process to better reach and gather insights from marginalised audiences. They turned to Delib and its Citizen Space software to address this.

Delib's cloud-based Citizen Space provided a central hub for all public consultations, enabling the CCG to publish several per week. The solution allowed for contextual information like sign language videos to be added, facilitated digital feedback collection via iPads, and featured a 'We Asked, You Said, We Did' tool to share outcomes. By implementing Delib's platform, Stockport CCG significantly expanded its reach, consulted many more people than before, and added a robust digital component to its existing engagement practices.

Stockport Clinical Commissioning Group

Angela Beagrie

Equality and Diversity Co-Ordinator